On average Sony Z5 Premium repairs are completed in 1 hour.
Wait times are never guaranteed and will be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy)
No appointment is needed -- first come, first served.
To make things as smooth as possible please read the
"pre-repair preparation" before bringing in your mobile device.
Screen: Glass, Touch Screen Digitizer & LCD
Problem: The glass on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device if the screen is damaged.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or book your repair now.
Back Glass
Problem: The glass on the back of your phone is cracked or needs to be replaced for any reason.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or book your repair now.
Battery Replacement
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
Six-months warranty. Walk-in available anytime or
Charge Port
Problem: Your phone is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Back Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Power Button
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Volume Buttons
Problem: You are unable to turn your volume up/down or the phone is randomly activating the volume level on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Vibrate Motors
Problem: Your device no longer vibrates when the vibrator is turned on.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Earpiece Speaker
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Headphone Jack
Problem: You are unable to connect your headphones to your phone or your phone is showing that headphone are always connected even when they are not.ā
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or book your repair now.
Software Repair
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty. Walk-in available anytime or
Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Walk-in available anytime or book your repair now.
Water Damage
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device.
No warranty on this repair. Walk-in available anytime or
Click here for more information and wait times.