On average Samsung Galaxy S9 repairs are completed in 1 hour.
Wait times are not guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy)
Free diagnosis — No appointment needed - first come, first served.
To make things go as smoothly as possible please read the
"pre-repair preparation" before bringing in your mobile device.
Screen: Glass Only Damage
OEM PART
Problem: The glass is damaged but the touchscreen (digitizer) and LCD is not damaged in any way.
ā
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Click here for info on our screen rebate program.
Screen: Glass, Touch Screen Digitizer & LCD
OEM PART
Problem: The glass could be broken, the touchscreen could be unresponsive, the screen could have black spots, lines, or is completely blacked out.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime or
Back Glass
Problem: The back cover of your phone is broken.
ā
Walk-in available anytime or
Battery
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
One-year warranty (void if physical damage).
ā
Walk-in available anytime or
Charge Port
Problem: Your phone is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime or
Back Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Back Camera Lens
Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to damaged one to the lens or the back camera. Bring it in for a free diagnosis.
Walk-in available anytime or
Finger Sensor / Home Button
Problem: The home button - finger reader is not responsive or stuck.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Power Button
Problem: Your phone cannot power on/off, the button is stuck or the phone is restarting on its own.
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Volume Buttons
Problem: You are unable to turn your volume up/down or the phone is randomly activating the volume level on it's on its own.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Vibrate Motor
Problem: Your device no longer vibrates when the vibrator is turned on.
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Earpiece Speaker
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
Lifetime repair warranty on repair (void if physical damage).
Walk-in repair available anytime orā
Headphone Jack
Problem: You are unable to connect your headphones to your phone or your phone is showing that headphone are always connected even when they are not
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Microphone
Problem: The video you’re recording does not have sound or the person you are speaking with cannot hear you when the phone is not connected to a headset and the speakerphone feature has not been activated.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Wireless Charging
Problem: You are having an issue with your phone charging while using the wireless charger. It may keep disconnecting or not register at all.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Wi-Fi Issue
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing.
ā
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
Cellular Issue
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing. If your phone is "blacklisted", it a separate issue.
Lifetime repair warranty on repair (void if physical damage).
ā
Walk-in repair available anytime orā
book your repair now.
Click here for more info on the blacklist issue.
Board / Soldering Repairs
Problem: You have an issue with a functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Sim Card Reader, Audio IC, Touch IC, Tristar, Camera IC, Back Light, etc. ).
If you are unsure please bring your phone in for a free diagnostic.
RISK:
There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
Six-months warranty.
NOTE: No warranty for Tri-Star Repair, as successful outcome depends on the charging cord used. Click here for more information on the Audio IC issue.
Walk-in available anytime or
Software Repair
(Contact for $ quote)
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty. Walk-in available anytime or
book your repair now.
Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
ā
Walk-in available anytime or
book your repair now.
Sim Card Tray
Problem: You have lost or damaged your sim card tray.
Walk-in anytime.
Water Damage
(Free Diagnosis)
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device. If only a water damage cleanup is required the cost is $129.
No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace. Walk-in available anytime or
Click here for more information & wait times.