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FIRE - CLOSURE UPDATE
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Due to a large building fire on April 18, our physical location at 15387-104 Avenue is closed indefinitely. Please accept our apology for any inconvenience this causes.
We hope to access our store within the next couple of days. Once we have our parts/equipment we will offer mobile repairs and free pick-up/delivery for customers who live in Surrey, or within a 10 km radius of 15387 - 104 Avenue.
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You can still purchase a mobile device through our online store, mail a device for repair, and sell us your cell phone via Canada Post.
Stay tuned here for updates or email us to receive an update or a repair quote if your repair isn't needed within hours.
Thank you in advance for your support and understanding during this difficult time.ā
UNLOCKING
As of December 1, 2017, if you have an account with a Canadian telecommunications carrier your cell you can get the device unlocked at no cost by contacting your carrier.
If you don't have an active account with the carrier, or if your account is not in good standing, we can unlock your phone. See below for details.
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We Do Not Keep Your Phone!
What is the cost and timeline to unlock my mobile device?
Price Point Options:ā
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The cost for us to unlock your Apple or Android device on a Canadian telecommunications carrier is $49 and the turnaround time is 1-3 days. We cannot unlock a mobile device from Freedom.
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If you have an iPhone that is locked to Bell/Virgin/Telus/Koodo, and there is an unpaid amount owing on the account, the cost to unlock your iPhone is $89 and the turnaround time is 1-10 days. The cost for Rogers/Fido locked phones remains at $49.
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The cost and timeline to unlock an Android or iPhone locked to an International telecommunications carrier is available on a one-to-one basis. Please contact us for a quote.
Please see the section below for information on the how to unlock your cell phone or tablet through us.
How do I unlock my mobile device?
You can unlock your mobile device by emailing us the IMEI number and calling us to make payment by credit card, or by coming to the store at 935 Seymour Street, Vancouver to make arrangements. We will need the following information:
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make and model of your cell phone
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carrier
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IMEI number (enter *#06# on your dial pad or go to settings to find the IMEI)
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the number of GB on your phone
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email / telephone number
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payment
What is cell phone unlocking?
An unlocked cell phone or tablet with cellular can pick up service through any carrier that supports the device.
Why should I get my cell phone unlocked?
The main reason to unlock your phone is to save you money. An unlocked cell phone can save you money is if you happen to be traveling to another country. With an unlocked cell phone, you can avoid expensive roaming and calling charges by simply getting a SIM card in that country. This will save you from getting a very high cell phone bill when your arrive home.
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The other way an unlocked cell phone can save you money is on your cell phone plan right here in Canada. Having an unlocked cell phone allows you to choose any network service provider you desire. You wont need to sign a yearly contract, and you will be able to get a discounted monthly rate on your cell phone bill. By shopping around, you will be able to find a month-to-month plan that fits your needs best. Currently there are plans here in Vancouver for less than $40 a month, which gives you unlimited access to data and calling.
Will my cell phone ever become locked again?
All our cell phone unlocks are "factory unlocks", which means your phone is guaranteed to be unlocked forever when you unlock with us. It is important to make sure you get a "factory unlock" when unlocking your cell phone. Other types of unlocks can only be temporary, and may not let you update your cell phone.