Problem: The glass on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device.

Problem: The glass, digitizer, or LCD on the screen is broken or you have damage to your display or touchscreen in any way. The full display needs to be replaced on this device.

Problem: The back cover of your device is cracked or broken.

Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to the damaged one to the lens or the back camera. Bring it in for a free diagnosis.

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Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace it. 

Problem:  Your phone is not taking charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.​

Problem:  You are unable to take a back-facing picture, the picture is blurry/spotty, or the shutter won’t fully open or one or more features on your camera are not working effectively

Problem:  You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.

Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.

Problem: You are having issues getting your cell phone to charge with the wireless charging option.

Problem: The vibration motor on your cell phone is malfunctioning and needs to be replaced.

Problem: Your sim card tray is lost or damaged.

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Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features glitching, a reset required, etc.). 

Problem: If you only want the data removed from your phone and do not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store. 

Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependent on if parts required to fix the device. ​

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Click here for more information and wait times.