Cell Phone / Tablet / Watch Computer Repair Warranty

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• Lifetime Warranty (Hardware repairs, with the exception of batteries that have a one-year warranty. 

• 6-Month (Soldering/Board Repair)

• 30-Day (Software Repair)

• No warranty on water cleaning services.

• We keep detailed records of every repair we complete so if you lose your receipt... no worry, we've got you covered.

• The warranty is void if there is physical damage, including liquid damage.

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Battery Warranty and Performance:

We offer a one-year warranty on battery replacements due to the nature of the electronic component's life span. The lifespan of a battery is dependent on how often the device is used, what functions you are performing on your device (i.e., gaming Vs texting), and how you charge your device (i.e., as per manufacturer's recommendations).

 

If the performance of your battery doesn't improve after we have replaced your battery, we will try another battery in case the one we installed is defective. If the problem persists immediately after the battery is changed for the second time, it's likely another issue (i.e., board problem), and you will be refunded 100% through our no fix, no fee service -- if you bring back your old battery, which will be given to you at the time of the original repair. 
 

Cell Clinic mobile device LIFETIME hardware repair warranty COVERS:
 

• The exact hardware component we replace. 
   

Example: If we replace the charge port on your smartphone and the battery isn't charging due to a port issue, we will replace the charge port free of charge under our lifetime warranty program. However, if we replace the charge port on your phone and it isn't charging because the battery is dead, the battery replacement will not be covered under warranty.  

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• The functionality of the part we replace and our labour. 
   

Example:  If the touch screen stops working and there is no physical damage to the glass or OLED/LCD, we will replace the screen free of charge under our LIFETIME warranty program.  Or, if the screen is lifting after it has been replaced, we will re-secure the screen under warranty if there is no physical damage to the device. 

 

• The Cell Clinic will warranty the functionality of a part we replace during a liquid damage repair, but we do not warranty other parts of the phone that may begin to malfunction due to the liquid damage.
   

Example. If the Cell Clinic replaces the camera on your phone that was damaged due to liquid, we will warranty the camera under our lifetime warranty program. However, if the chip on the board that operates the camera function stops working after a repair, we cannot warranty the board, but we can perhaps fix the board issue.  Please see below for more information on water/liquid-damaged devices.

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• Warranty is void If the device has been repaired, or attempted to be repaired, by any individual or company other than the Cell Clinic... after the Cell Clinic has completed the repair.

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Cell Clinic LIFETIME hardware repair warranty DOES NOT COVER:
 

• Your warranty is void if there is any physical damage to the part we replace such as broken glass or a damaged OLED/LCD ​

 

Example: The glass on your screen is cracked or the OLED/LCD has been damaged due to a drop or pressure applied to the screen.

When an OLED/LCD goes black and the glass is not broken, the OLED/LCD may have been damaged due to impact, shock, or pressure applied to the screen.  This can happen at times due to protection (i.e., tempered glass/phone case) that absorbs some shock -- preventing the glass from breaking but not the OLED/LCD. Protection reduces the risk of a break significantly but nothing eliminates it completely. When pressure has been applied the damage usually occurs at the back of the OLED/LCD screen and is not visible from the from and will NOT be covered under warranty.

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• Screen replacement warranty is void on devices that experience screen burn-out.

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Example: The prolonged use of a static image on a screen can create a permanent shadow or a ghost-like image on the screen causing screen burn-out due to irregular pixel usage.

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• Your warranty is void if the part we replaced doesn't function due to liquid damage. Many manufacturers claim that their devices are water-resistant under certain conditions, but none will warranty their device against water damage, and nor will third-party repair companies such as the Cell Clinic.

 

Example: Apple will not warranty an iWatch for liquid damage even if the iWatch is brand new (before or after a screen replacement). Apple claims that the watch can become less water-resistant over time (https://support.apple.com/en-ca/HT2050000:

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"Your Apple Watch is water-resistant, but not waterproof.* For example, you may wear and use your Apple Watch during exercise (exposure to sweat is OK), in the rain, and while washing your hands. Water resistance isn't a permanent condition and may diminish over time. Apple Watch can't be rechecked or resealed for water resistance. The following may affect the water resistance of your Apple Watch and should be avoided:

- Dropping Apple Watch or subjecting it to other impacts.

- Exposing Apple Watch to soap or soapy water (for example, while showering or bathing).

- Exposing Apple Watch to perfume, solvents, detergent, acids or acidic foods, insect repellent, lotions, sunscreen, oil, or hair dye.

- Exposing Apple Watch to high-velocity water (for example, while water skiing).

- Wearing Apple Watch in the sauna or steam room.

- Not all bands are appropriate for water use. For example, the stainless steel and leather bands aren't water-resistant and shouldn't be exposed to liquids."

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BOARD REPAIRS:

Examples:

• Touch IC - 6 months.

• Power Management Chip - 6 months.

• Audio IC - 6 months.

• Tristar Repair - no warranty (the continued success of this repair is dependent on your use of an original Apple charge cable Vs the success of the actual repair work that was done.)  

 

IMPORTANT:  If possible, it's critical to back up data on your device prior to processing with board work, as board work can sometimes be extremely difficult, and although the risk is very small (less than 5%),  there is potential for the device to not power on again if the board work was not successful.  Our board specialist has a 95% success rate.