Cell Clinic Surrey -- Trusted Pre-Owned Mobile Sales and Electronic Repair
(Cell Phones, Tablets, Gaming Consoles, Computers, Drones, SmartWatches)
Proudly Canadian -- Local Business Since 2014
FIRE - CLOSURE
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Due to a large building fire on April 18, our physical location at 15387-104 Avenue is closed indefinitely. Our thoughts and well wishes are with the electrician who was injured due to the fire.-
Please accept our apology for any inconvenience this causes. As we work through the recovery phase of our business you can still purchase a mobile device through our online store, mail a device for repair, and sell us your cell phone by Canada Post.
If you have a device to pick up we will be in contact with you as soon as fire inspectors allow entry into the building.
Our store remains intact but the building is compromised. Updates will be posted online and you are more than welcome to contact us by email.
Thank you in advance for your support and understanding during this difficult time.ā
On average iPad Air 4 repairs at our Vancouver & Surrey, BC locations are completed in 1 hour. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy). No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen: Glass, Digitizer and/or LCD
Wi-Fi and Cellular
Problem: The glass on the screen is broken and/or the touchscreen is unresponsive, or the LCD component of the screen has black spots, lines, or is completely blacked out.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Battery
Problem: Your iPad is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
One-year warranty - void if physical damage.
Walk-in available anytime or
Charge Port
(Soldering Required)
Problem: Your iPad is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
Soldering required - six-month warranty (void if physical damage.)
Walk-in available anytime or
Front Camera
Contact Us
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Back Camera
Contact Us
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Home Button
Contact Us
Problem: The home button is not responsive or stuck. Please note that replacing the home button will disable the Touch ID fingerprint feature.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Power Button
Contact Us
Problem: Your iPad cannot power on/off, the button is stuck or the phone is restarting on its own.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Microphone
Contact Us
Problem: The video your recording does not have sound or the person you are speaking with cannot hear you when the iPad is not connected to a headset and the speakerphone feature has not been activated.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Loudspeaker
Contact Us
Problem: The loudspeaker feature on your iPad has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Software Repair
(Contact for $ quote)
Problem: You’re experiencing issues related to the software functionality of your iPad (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
Data Recovery
Problem: If you only want the data removed from your iPad and not fix your iPad, this is an option. We temporarily fix your iPad and move the data over to a memory stick, your new iPad, or one of our certified pre-owned iPad's in our store.
Walk-in available anytime or
book your repair now.
Water Damage
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependent on if parts required to fix the device.
No warranty on water cleaning (i.e. motherboard) but a lifetime warranty on parts we replace - void if physical damage).
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Click here for more information and wait times.