Cell Clinic Surrey -- Trusted Pre-Owned Mobile Sales and Electronic Repair
(Cell Phones, Tablets, Gaming Consoles, Computers, Drones, SmartWatches)
Proudly Canadian -- Local Business Since 2014
FIRE - CLOSURE
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Due to a large building fire on April 18, our physical location at 15387-104 Avenue is closed indefinitely. Our thoughts and well wishes are with the electrician who was injured due to the fire.-
Please accept our apology for any inconvenience this causes. As we work through the recovery phase of our business you can still purchase a mobile device through our online store, mail a device for repair, and sell us your cell phone by Canada Post.
If you have a device to pick up we will be in contact with you as soon as fire inspectors allow entry into the building.
Our store remains intact but the building is compromised. Updates will be posted online and you are more than welcome to contact us by email.
Thank you in advance for your support and understanding during this difficult time.ā
On average iPad 6 (2018) repairs are completed in 24 hours.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy)
No appointment is needed -- first come, first served.
To make things as smooth as possible please read the
"pre-repair preparation" before bringing in your mobile device.
Screen: Glass/Digitizer Only Damage
Problem: The glass on the screen is broken but there is no damage to the LCD display. You could also be having touch screen issues.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Screen: LCD
Problem: The screen is cracked / digitizer is damaged or there are also black spots, lines, or the screen is completely blacked out.
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Lifetime repair warranty on repair (void if physical damage).
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Walk-in available anytime or
Battery
Problem: Your iPad is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace.
One-year warranty.
Walk-in available anytime or
Charge Port
Problem: Your iPad is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly.
Soldering required - 6 months warranty (void if physical damage).
Walk-in available anytime or
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Back Camera
Problem: You are unable to take a back facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Home Button
Problem: The home button is not responsive or stuck. Please note that replacing the home button will disable the Touch ID fingerprint feature.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Power Button
Problem: Your iPad cannot power on/off, the button is stuck or the iPad is restarting on its own.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Volume Buttons
Problem: You are unable to turn your volume up/down or the iPad is randomly activating the volume level on it's on its own.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Ring / Silent Switch
Problem: You are unable to turn your ring/silent button on or off. The iPad also could be randomly activating the switch on it's on its own.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Microphone
Problem: The video you are recording does not have sound or the person you are speaking with cannot hear you when the iPad is not connected to a headset and the speakerphone feature has not been activated.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Loudspeaker
Problem: The loudspeaker feature on your iPad has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime warranty (void if physical damage).
Walk-in available anytime or
Wi-Fi
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Cellular
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing.
If your phone is "blacklisted", it a separate issue.
Lifetime warranty (void if physical damage).
Walk-in available anytime or
Click here for more info on the blacklist issue.
Software Repair
(Contact for $ quote)
Problem: You’re experiencing issues related to the software functionality of your iPad (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
Data Recovery
Problem: If you only want the data removed from your iPad and not fix your iPad, this is an option. We temporarily fix your iPad and move the data over to a memory stick, your new iPad, or one of our certified pre-owned iPad's in our store.
Walk-in available anytime or
book your repair now.
Water Damage
Cleaning
Problem: Your phone is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependant on if parts required to fix the device.
No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace - void if physical damage
Walk-in available anytime or
Click here for more information and wait times.