On average iPhone 8+ repairs at our Vancouver & Surrey, BC locations are completed in 30 - 60 minutes. Wait times cannot be guaranteed and may be extended on busy days.
Lifetime warranty on hardware repairs (Cell Clinic Warranty Policy). No appointment is needed — first come, first served.
To make things go as smooth as possible please read the"pre-repair preparation" before bringing in your mobile device for repair.
Screen: Glass, Touch Screen Digitizer & LCD
Problem: The touchscreen is unresponsive or the screen has black spots, lines, or is completely blacked out.
Lifetime repair warranty on repair (void if physical damage).
Battery
Problem: Your device is randomly dropping battery percentage, it’s not holding a charge, or it’s not taking a charge. Our free 28-point diagnostic identifies battery performance to determine the need to replace the battery.
One-Year Warranty (void if physical damage).
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Back Glass Only
Problem: The back glass or frame on your device is physically damaged.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Charge Port
Problem: Your phone is not taking a charge properly, it won’t charge at all, or the cord does not fit into the port socket properly
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Lifetime repair warranty on repair (void if physical damage).
Front Camera
Problem: You are unable to take a selfie, the picture is blurry/spotty, or the shutter won’t fully open.
Lifetime repair warranty on repair (void if physical damage).
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Walk-in available anytime or
Back Camera
Problem: You are unable to take a back-facing picture, the picture is blurry/spotty, or the shutter won’t fully open.
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Lifetime repair warranty on repair (void if physical damage).
Back Camera Lens
Problem: The glass covering your back camera is scratched or cracked. Perhaps the picture is blurry due to damage to the lens or the back camera. Bring it in for a free diagnosis.
Power Button
Problem: You are unable to turn your volume up/down or the phone is randomly activating the volume level on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
Ring / Silent Switch
Problem: You are unable to turn your ring/silent button on or off. The phone also could be randomly activating the switch on it's on its own.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Vibrate Motor
Problem: Your device no longer vibrates when the vibrator is turned on.
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Lifetime repair warranty on repair (void if physical damage).
Earpiece Speaker
Problem: You are unable to hear the person you’re speaking with, or you can’t hear them well from the top speaker of the phone.
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Lifetime repair warranty on repair (void if physical damage).
Microphone
Problem: The video you’re recording does not have sound or the person you are speaking with cannot hear you when the phone is not connected to a headset and the speakerphone feature has not been activated.
Lifetime repair warranty on repair (void if physical damage).
Loudspeaker
Problem: The loudspeaker feature on your device has been activated but there is no sound coming from the bottom of the phone if you’re speaking with someone or playing music.
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Lifetime repair warranty on repair (void if physical damage).
Wireless Charging
Problem: You are having an issue with your phone charging while using the wireless charger. It may keep disconnecting or not register at all.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Wi-Fi
Problem: You are having an issue with connecting to a Wi-Fi source or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before repairing the device.
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Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Cellular
Problem: You are having issues connecting to a cellular signal or the signal is very weak. If "micro-soldering" is required to fix this issue, it will be a different cost. In this rare situation, we would advise you of the cost and ask for your approval before fixing. If your phone is "blacklisted", it a separate issue.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Click here for more info on the blacklist issue.
Home Button
Problem: The home button is not responsive or stuck.
Lifetime repair warranty on repair (void if physical damage).
Walk-in available anytime or
Click here for more information on replacing your home button.
Board Repair / Data Recovery
Problem: You have an issue with a functionality of your phone but the problem is board related Vs the actual component of the phone and micro soldering work needs to be completed on your board (i.e., Audio IC, Touch IC, Tristar, Camera IC, Back Light, etc. ).
RISK:
There is always an element of risk when performing micro-soldering on motherboards. If the repair is not successful, the phone may lose power, or data may be lost. Therefore, balance your risks and back up your data before agreeing to board work.
There is no financial risk to you when we perform board work, as we offer a no fix, no fee service. The Cell Clinic is not responsible for lost data or power to a device getting board work repair.
Six-months warranty.
NOTE: No warranty for Tri-Star Repair, as successful outcome depends on the charging cord used. Click Here for more info on the touch IC issue.
Walk-in available anytime or
book your repair now.
Software Repair
(Contact Us for a Quote)
Problem: You’re experiencing issues related to the software functionality of your device (i.e., restarting on its own, software features are glitching, a reset is required, etc.).
30-days warranty.
Walk-in available anytime or
book your repair now.
Data Recovery
Problem: If you only want the data removed from your phone and not fix your phone, this is an option. We temporarily fix your phone and move the data over to a memory stick, your new phone, or one of our certified pre-owned phones in our store.
Sim Card Tray
Problem: You have lost or damaged your sim card tray.
Walk-in available anytime.
Water Damage
Problem: Your device is not turning on or functioning properly after being exposed to liquid. We only charge if we are successful. The cost will be dependent on if parts required to fix the device or get the data.
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No warranty on water cleaning (i.e. motherboard) but lifetime warranty on parts we replace.
Walk-in available anytime or
Click here for more information and wait times in Vancouver.